Prevent Host Burnout With 24/7 Guest Communication Support

We’re tackling a topic that’s near and dear to our hearts — how to avoid host burnout and take back your time. We’re joined by Rich Sippos, the Head of Sales at Extenteam, the industry’s first staffing-as-a-service company, offering a unique labor subscription model that extends local teams with professional global talent. Extenteam has an exciting new product, Tailwind, which features 24/7 guest communication for hosts. 

Tailwind is a game-changer because it helps you provide an excellent customer experience — without needing to be constantly glued to your phone. Rich explains how Tailwind operates, how it supports hosts, and its affordable pricing structure. We also talk about tips for hiring a reliable team, solving pain points for hosts, and the secrets to preventing host burnout so you can optimize both your business and personal life. 

(00:01:28) #STRShareSunday: @hotelstellas

(00:07:20) Rich’s Hospitality Journey 

• Rich’s history in the hospitality and cleaning businesses
• How Rich came to Extenteam 
• Common hosting pain points 

(00:13:00) What Extenteam Does For Hosts 

• How Extenteam has evolved as a company 
• Why they created Tailwind for 24/7 guest communication 

(00:16:59) Building A Team You Can Rely On 

• How the Tailwind team is different from virtual assistants 
• The Tailwind team’s extensive hospitality experience 
• What if you need boots-on-the-ground assistance? 

(00:21:28) Solving Pain Points In Hiring 

• Will you be able to keep employees busy?
• Navigating the onboarding process 
• Tailwind’s pricing model and affordability 
• How Tailwind integrates with PMS systems 

(00:32:34) Preventing Host Burnout 

• Getting support to avoid burnout before it happens 
• How burnout can hurt your guests’ experience 

(00:35:30) Are There Language Barriers With Tailwind? 

• Communication with the Philippines-based Tailwind team 
• What Tailwind looks for when they hire 
• Tailwind’s global reach 

(00:42:05) Hiring A Dedicated Team Member With Extenteam

• Finding the right person for your needs
• Why predictive index is a game-changer for hiring 

(00:47:17) The Secret To Hiring Great Cleaners 

• Putting people first and taking care of your team

Download a transcript of this episode.

Resources:

• Try Tailwind: extenteam.com/thanksforvisiting_tailwindpromotion
• Connect with Rich: rich@extenteam.com 
• Video: 5 Tips To Overcoming Hosting Burnout 
• Submit your property for our next #STRShareSunday at strshare.com
• Airbnb Essentials Checklist: hostchecklist.com

#STRShareSunday

@hotelstellas

This week’s STR Share Sunday highlights Hotel Stella’s in Three Oaks, Michigan. This stylish property offers guests thoughtful amenities like a sauna, hot tub, and bikes for exploring the town. We love how the host has created an inviting, laid-back space, perfect for anyone looking to unwind and enjoy the local area. With extras like beach chairs and umbrellas for a Lake Michigan day trip, Hotel Stella’s is designed for comfort and connection—making it a standout choice for a memorable stay.

• Instagram: @hotelstellas

We would love to feature YOU! Submit your property for our next #STRShareSunday at strshare.com.