Be Unreasonably Hospitable w/ Charlie Eich (VV4)

The Core of Any Successful Service–Based Business is Culture

Welcome back to Success Unlocked, where our hosting business master membership coaches discuss operations, social media, unique builds, co-hosting strategies, and so much more. This week’s episode is Vacation Ventures, hosted by Michael Hicks.

Micheal chats with his friend and business partner, Charlie Eich, a restaurant owner and hospitality guru out of Chattanooga, Tennessee. They met four years ago as Mike sat down to eat in one of six restaurants he’s owned over the years. 

In this episode, they chat about crossover qualities in what it takes to be successful in both the food service industry and the vacation rental industry – telling the legendary tale of Cheeburger Cheeburger, exchanging tips for top-shelf customer service and experience building, and looking ahead at their shared future in the pizza business. 

(00:02:29) Charlie Eich’s Background in Hospitality

(00:05:41) Goodbye, Cheeburger Cheeburger – Hello, River Drifters

(00:13:10) Becoming Unreasonably Hospitable 

(00:25:22) Importance of People Skills & Managing Personalities 

(00:40:39) Going the Extra Mile for Guests

Download a transcript of this episode.


Together, Annette & Sarah are the dynamic duo behind the wildly popular podcast Thanks For Visiting, co-creators of the Hosting Business Mastery Method, & seasoned short-term-rental hosts.

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