Setting boundaries with property owners

Welcome back to the Hosting Hotline! This is an Ask Me Anything where each week we’ll answer your questions on Airbnb, STRs, real estate, and everything in between.

Delilah asks:

How do I address concerns with property owners who constantly monitor security cameras and update me on guests’ activities, without offending them or jeopardizing our working relationship?

(00:01:03) Delilah Asks: How Do I Tell The Property Owners to Stop Checking Security Cameras?

(00:02:31) How to Communicate the Importance of Guest Privacy with Owners

• How Sarah has communicated with owners about this issue in the past
• Explaining why guests deserve privacy and how to set this boundary

(00:04:31) Setting Up Proper Channels for Communicating with the Property Owner

• Addressing owners texting about property management
• Setting processes in place for how the property owners can communicate with you 
• Why we don’t give out our personal cell phone numbers
• Channels we use for communication
• RingCentral
• Grasshopper

(00:07:29) Adding A Guest Privacy Clause to Your Contract

• Considering how your guests are more like you than you think 
• Adding a clause in your contract about behavior if the property has a Ring camera 

Thanks to everyone who submitted questions. To hear your voice on the show and send a question to Sarah and Annette, submit your burning hosting questions at: hostinghotline.com.

Download a transcript of this episode.

Resources:

• Airbnb Essentials Checklist: hostchecklist.com