Airbnb Summer Update: No Interior Cameras Means No Interior Cameras (Episode 364)

Welcome back to the Hosting Hotline! This is an Ask Me Anything where each week we’ll answer your questions on Airbnb, STRs, real estate, and everything in between.

Becky called into our Hosting Hotline and asked:

I have an ADT security system and my control panel has a little camera on it. It takes a picture of the person who is setting or disabling the alarm. Nobody ever sets the alarm in the Airbnb, but it is in the hallway. I was wondering… Does that count as a camera for Airbnb? If I put a sticker over it, would that work as not having a camera? 

This is such an important question to discuss. As hosts, we are always looking out for our guests and our properties. While the security system’s intent is to protect the home and the people inside, we believe this is too much of a gray area. Airbnb’s terms and conditions are very clear about the use of cameras inside properties.

According to Airbnb, hosts must disclose all surveillance devices in their listings and must never put any surveillance devices inside properties. To be 100% compliant with Airbnb’s terms and conditions, if your interior security panel has a camera, it is best to replace it with a different system without a camera. This ensures you respect guests’ privacy while still maintaining the security of your property. By adhering to these guidelines, you avoid potential disputes or negative reviews and create a welcoming and trustworthy environment for your guests.

Airbnb’s Policy on Indoor Security Cameras: What You Need to Know

Airbnb’s Rules on Security System Cameras: Is a camera embedded in an ADT security system control panel compliant with Airbnb policies? With Airbnb’s recent ban on indoor security cameras, there are potential risks of having any visible or hidden cameras in rental properties.

Importance of Full Disclosure: It’s essential to fully disclose any surveillance devices in rental listings to avoid violating guest privacy and trust, regardless of whether the devices are in use or covered.

Alternatives and Solutions: If a host is concerned about security systems, they should consider using alarm systems without photographic capabilities or seek alternatives that respect guest privacy while ensuring security.

Seeking Professional Advice: We recommend consulting with an insurance company, Airbnb support, and legal counsel to ensure that any security measures comply with all applicable rules and regulations.

General Awareness and Caution: We can’t emphasize enough the importance of being aware of the technology installed in your rental properties and the potential implications for guest privacy, especially as Airbnb’s policy on the matter continues to evolve.

Security System Cameras in Airbnb Properties: Episode Timestamps

(00:01:32) Question About Airbnb’s New No-Camera Policy

(00:02:07) Out of Context: Is it an Interior Camera? 

(00:03:00) Call Your Insurance, Ask Airbnb & Ask Your Attorney

Thanks to everyone who submitted questions. To hear your voice on the show and send a question to Sarah and Annette, submit your burning hosting questions at: hostinghotline.com.

Download a transcript of this episode.

Resources:

• Airbnb Summer 2024 Release for Hosts
• Video: Airbnb Self Check In with Smart Locks – Hosts, You Need This!
• Airbnb Essentials Checklist: hostchecklist.com