Differentiate Your Short-Term Rental Listing with Guest Services

Francesca asks:

I am looking for ways to enhance the guest experience through concierge services. As an example, I saw someone post that they’ll put away Instacart groceries for guests before they arrive. I’m looking for unique and creative concierge services to offer guests and differentiate from competitors. If you have any suggestions, that would be awesome. We are in a beach market.

Airbnb Concierge Services: Key Takeaways

This is a fantastic question that all hosts should consider when looking to boost their hosting business’s revenue. If a guest has already booked and committed to your space, introducing additional amenities to enhance their experience can help you stand out and earn more.

While the possibilities are virtually limitless, always prioritize safety. If an add-on poses any safety risks, consult with your insurance company, perhaps speak with your attorney to determine if a signed waiver is needed, and implement necessary safety protocols to ensure that everyone who stays and uses your amenities can do so safely!

If you need some ideas for concierge services, here are a few that we came up with:

• Unique Concierge Services Based on the Vacation: Tailor concierge services like filling the fridge or organizing activities based on different vacation preferences (relaxation, adventure, etc.).
• Dinner Reservations: Help guests secure restaurant reservations to enhance their dining experience.
• Custom Experiences: Design experiences like beach outings or fitness activities to cater to varying vacation styles.
• Guest Surveys: Use surveys to identify guest preferences.
• Local Insights: Provide curated advice on activities that are worth it versus those to skip.

Short-Term Rental Concierge Service Ideas: Episode Timestamps

(00:01:20) Question About Concierge Services at Vacation Rental 

(00:02:19) Getting Your Strategy Straight: Revenue Driver vs. Free Gift

(00:03:14) Recommended Creative Concierge Services for Your STR Listing

(00:07:17) Market Research & Generative Brainstorming for HostsThanks to everyone who submitted questions. To hear your voice on the show and send a question to Sarah and Annette, submit your burning hosting questions at: hostinghotline.com.

Download a transcript of this episode.

Additional Airbnb Concierge Resources

• Crack the Guest Code: Use Quizzes to Figure Out the Perfect Vacation Rental Stay (with Special Guest Linda Sidhu) #287
• Visit thanksforvisiting.com/workshop to watch our Hosting Business Mastery Method workshop!
• Airbnb Essentials Checklist: hostchecklist.com