Tips for Surprise-and-Delight Moments in Your Short-Term Rental

Welcome back to the Hosting Hotline! This is an Ask Me Anything where each week we’ll answer your questions on Airbnb, STRs, real estate, and everything in between.

Sarah asks:

I’m wondering about the extras that you do for guests, the stuff that really wows them. Is there a rule for how much money you spend on this? How do you decide when to do something special? How do you organize it? All of the things.

(00:01:38) How Do You Make Decisions About Wow-Factors?

(00:02:24) Collect Data & Know Your Numbers

(00:04:44) Reusable Amenity Ideas for That Special Moment

(00:05:22) Keep It All Organized With Asana

(00:06:41) Don’t Forget: A Forgot-Something Basket

Thanks to everyone who submitted questions. To hear your voice on the show and send a question to Sarah and Annette, submit your burning hosting questions at: hostinghotline.com.

Download a transcript of this episode.

Resources:

• Visit thanksforvisiting.com/workshop to watch our Hosting Business Mastery Method workshop!
• Welcome Basket Essentials Checklist: hostchecklist.com