166. Annette + Sarah

Airbnb Hosts Hanging Out in the Kitchen

Tips for Managing Expected (and Unexpected) Maintenance

Maintenance is always a hot button issue in the STR world. Let’s face it, properties are living, breathing organisms. They are constantly changing and in need of our love and attention. Unfortunately, we can’t always predict when that love and attention is needed, forcing us to schedule service, at times, during a guest’s stay.

Today’s episode is all about managing the super important communication around this particular quirk of STR life. We touch on trash pickup and drop off protocols, lawn care appointments, on-site technician visits, pool and spa repairs, and refund scenarios before running down a full list of other equipment and assets which you can schedule preventative maintenance for – all in hopes of avoiding disruptions to your bookings.

The key here is communication. We recommend being open with these kinds of details on your listing page and in the rental agreement itself – even pushing alert messages to on-site guests when a service appointment is coming up, just to be extra sure everyone is informed and comfortable in your space.

Special thanks to Breezeway, the expert STR hub where we pulled information for today’s episode. To find out more about their amazing property management tools, book a demo at: https://www.breezeway.io/TFV.




It’s time for #strsharesunday! Today we are sharing @thegreenchickadee

As you may have already guessed, there are hints of green all over this adorable cottage, located right next to the Appalachian Trail (and they specifically make note of where on the train in their listing for all hikers and potential guests!)

We love how they have stayed on theme and woven in green all over the house without being too in-your-face about it… right down to their green heart 💚 emoji bullet points in their listing.

What we love is that they let potential guests know they are working on landscaping and projects outside the house, and that they will coordinate with their guests to avoid inconvenience as much as possible. Always be transparent in your listing! As we talked about in this week’s episode, properties are living, breathing organisms that need maintenance and upkeep, so if you’re working on something, keep it real with your guests and let them know!

We would love to feature YOU, so don’t forget to use #STRShareSunday to get your chance!⁣ 

Together, Annette & Sarah are the dynamic duo behind the wildly popular podcast Thanks For Visiting, co-creators of the Hosting Business Mastery Method, & seasoned short-term-rental hosts.

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