Secrets of the Hospitality Industry- with Simon DeSwaan
When you can learn from someone with a history of experience in hospitality, you take it!
Simon DeSwaan is a Superhost who has spent 15 years working for Four Seasons hotels and resorts, and now works from home as an executive recruiter in the hospitality industry. He enjoys hosting his own short-term rental as a way to interact with people from all over the world.
From his extensive experience working with some of the top hotels and restaurants in the world, he has picked up a lot of tricks that are applicable to his (and your!) short-term rental business.
It’s time for #STRsharesunday ! Today we are featuring the Willow Chalet!
Willow Chalet is located in Big Bear Lake, CA and hosted by Superhosts Theresa and JJ, and it is cute as a button!
What we LOVE is that they have used their AirBnb listing as their own FAQ page, adding questions they get from guests with their answers! We like to tell you to have canned responses for these kinds of general questions, but we LOVE the idea of posing this as a question, rather than a statement in your listing
👉🏼 Instead of saying “we have towels!” which is easy for a guest to scroll past, posing it as a question like…
Q: Do we need to bring our own towels?
A: No! We provide them for you!
If you haven’t check them out and give them some love!!
We would love to feature YOU, so don’t forget to use #STRShareSunday to get your chance!