Problem-Solving Hacks for Beginner Short-Term Rental Hosts & Co-Hosts (Episode 341)

Communication & Optimization Tips for Beginner Short-Term Rental Hosts

Today’s expert guest is Lynn Smith, a short-term rental host and co-host for properties in Oklahoma City and the surrounding area. Informed by a mixed background in public health, event planning, and sales, Lynn started her hosting journey in 2020. 

She’s a star member of our Hosting Business Mastery Method and has actually taught us so much over the years, that it came time to feature her unique perspective and approach on the podcast.

Specifically, she’s a master at turning hardships into opportunities. We talk about the technology she’s used to manage her business, hard lessons she’s learned to effectively manage a team, and how she maintains healthy boundaries to keep it all running smoothly. 

8 Problem-Solving Short-Term Rental and Airbnb Hosting Hacks

Use Digital Real Estate Wisely: Make sure your Airbnb link, specials, and availability are easily accessible on your website.

Highlight Every Amenity: Don’t underestimate the importance of showcasing every single feature of your home, including small details like shampoo, conditioner, and coffee.

Maintain Consistency: Consistency is key in all aspects of life, including your social media channels. Keep posting regularly to maintain visibility and engagement.

Leverage Community: Connect with other short-term rental hosts and learn from their experiences. Being part of a community can enhance your hosting business and make it more enjoyable.

Take Ownership: Remember that as a host, you are in charge of your business. Take responsibility for problems that arise and focus on finding solutions.

Invest in Technology: Utilize technology and software solutions like Breezeway Assist to streamline your operations and ensure guests have a smooth experience.

Test and Troubleshoot: Before implementing new strategies, make sure to test them thoroughly to avoid potential issues. Test them yourself with test bookings or test them with friends and family with discount stays.

Communicate Proactively: If a problem occurs, communicate with your guests promptly and sincerely. Listen to their concerns, repeat their concerns back to them so that they know you understand their concerns, and then offer solutions or compensation to maintain their trust.

Airbnb Problem-Solving Hacks: Episode Timestamps

(00:01:23) #STRShareSunday: @ThatLittleLodge

  • Clever use of links in their Instagram bio section 
  • Showing off important details in their social content 

(00:03:02) Lynn’s Initial Short-Term Rental Experience

  • Lynn’s life before hosting
  • Hosting Business Mastery Method
  • Starting with the house next door 
  • Required to inform owners within 300ft 
  • Operational style and number of listings 

(00:10:58) Stop Losing Sleep Over Guest Satisfaction

  • Lynn recalls a painful memory of letting someone down
  • Learning what went wrong and rectifying the issue
  • Sarah shares her own regrettable guest-related memory
  • Check out Breezeway Assist 
  • How it works and what it costs

(00:21:53) Overcoming Roadblocks with STR Tech

(00:28:22) Tips for Dealing with Unique Vacation Rental Guests

  • Pre-arrival forms and information collection 
  • Rental crates available to pet owners 
  • Going the extra mile for dog hosting
  • When to check in on your Ring doorbell camera
  • Minut noise monitoring tech

(00:37:05) Operations Team Structure for a Hosting Business 

  • Making sure you align with your turnover team
  • Using a contractor agreement for pricing and expectations 
  • Hosting Business Mastery Method
  • Balancing friendships vs. business relationships 

(00:46:34) Finding Clients as a Professional STR Co-Host

  • Renovating for an ADA
  • Optimizing her time and pricing
  • How Lynn has secured her co-hosting clients
  • Networking for referral opportunities
  • Website referrals from stayprofamilia.com

Download a transcript of this episode.

Resources:

#STRShareSunday

@ThatLittleLodge

That Little Lodge in Carnelian Bay, Lake Tahoe is this week’s #STRShareSunday spotlight listing. This charming retreat offers lake views and cozy bedrooms. Conveniently located near ski resorts and Tahoe City, it’s the perfect getaway for enjoying the beautiful scenery year-round.

We love their linking strategy and use of varied content on their feed – especially their focus on the details. People love bathrooms and kitchens, and they spend a lot of time in them! Content that highlights even the simplest amenities help a person imagine themselves in your space.

We would love to feature YOU, so don’t forget to use #STRShareSunday to get your chance!

Together, Annette & Sarah are the dynamic duo behind the wildly popular podcast Thanks For Visiting, co-creators of the Hosting Business Mastery Method, & seasoned short-term-rental hosts.

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